About
I'm a Salesforce Architect with 15 years of experience in CRM, including 8+ years focused on Salesforce architecture and development. I've worked across industries including media, healthcare, and telecoms, mostly on large-scale enterprise platforms where reliability and clean design matter.
My work usually involves designing the things that don't get seen — data models, integration layers, API governance, and the CPQ logic that drives billing and order management. I'm comfortable across the full Salesforce stack: Apex, LWC, REST APIs, Platform Events, Vlocity CPQ, and more recently Agentforce AI and DataCloud.
Outside of delivery work, I enjoy mentoring developers and helping teams grow their understanding of Salesforce architecture. I'm currently based in Munich, Germany, and open to new opportunities.
Education
Bachelor of Engineering
Electronics & Instrumentation
Languages
- English — Proficient
- Deutsch — A1, Learning
- Tamil — Native
- Sourashtra — Native
Experience
- Led technical delivery across Salesforce projects, designing end-to-end solutions using well-architected principles.
- Designed enterprise solution architecture including data models, security framework, and API governance.
- Built scalable Salesforce integrations using REST APIs and Platform Events, ensuring reliable data exchange across enterprise systems.
- Deep expertise in Product Bundles, Pricing Logic, and Order Management through Vlocity CPQ.
- Integrated Salesforce with downstream invoicing and TIBCO systems via APIs for B2C/B2B billing processes.
- Mentored and coached mid- and junior-level Salesforce developers in architectural practices.
- Led a team supporting a global Salesforce Sales & Service Cloud platform for a major healthcare client.
- Ensured high system availability, platform health, and strict adherence to business-critical SLAs.
- Led the migration from Oracle OnDemand to Salesforce with zero data loss and smooth business transition.
- Supported business teams across Asia-Pacific and Latin America.
- Led production support for Chile and Peru environments from India & Chile.
- Worked extensively with Siebel Web Services (inbound/outbound) and conducted performance analysis.
- Developed reusable Error Handling Framework for web services, improving system reliability.
- Managed teams (3+ members) for development and production support.
- Designed and maintained Siebel workflows, eScripts, configurations, and EAI integrations.
- Conducted unit testing, UAT support, and deployments.
- Delivered knowledge sharing and training sessions on Siebel technologies.
- Developed and maintained UI and business layer components using Siebel Tools.
- Implemented workflows, eScripts, and business rules to automate core processes.
- Assisted in EAI integrations for data consistency and synchronisation with external systems.
- Conducted unit testing, defect resolution, and performance tuning.
Skills
Salesforce Platform
- Sales Cloud & Service Cloud
- Apex & Lightning Web Components (LWC)
- SOQL & Flow Builder
- REST APIs & Platform Events
- Vlocity / Industries CPQ
AI & Data
- Salesforce Agentforce AI
- DataCloud 360
- Salesforce AI Associate
- Data Architecture & Modelling
- API Governance Frameworks
DevOps & Tools
- GitHub & Jenkins
- Copado CI/CD
- IDX Workbench
- Jira & Confluence
- Agile & Waterfall
Siebel CRM
- Siebel Configuration & Integration
- e-Script & Siebel Workflow
- SOAP Web Services
- EAI Adapters (JMS)
- SQL & Performance Tuning